State Farm® Insurance Agent Audrey McFarlin

"Started with Victoria, was looking for a low cost car insurance was sold the policy but not in a bundle. Which would have increased my homeowners and rental policy. So I requested a refund . Received an email stating that the monies would be refunded to the account that the monies were taken out of. Called today only to find out that a check is being mailed out to me. Don’t like back and forth and why should I ?"

"Kali is wonderful to talk to. She was very helpful and prompt with adjusting my home and auto insurance."

"Angelica immediately understood my request and quickly addressed it."

"Great customer service/ call as planned/discussed and reviewed the auto plan with me/conversation was lively and conscientious/ thanks again"

"Kali at State Farm was wonderful on the phone regarding my insurance coverage issue and helped get to the heart of the matter diligently and followed up with a text. Great customer service appreciated!"

"Kali was very professional! Unfortunately, the quote was too high."

"I inquired about charges to State Farm on my account that I did not recognize. Jordan took the information and called me back within 10 minutes with a favorable reply. I was pleased with the quick and complete response to my questions."

"Victoria is a great insurance agent!"

"Kali made the process of switching from my old car insurance to my new one so easy! She was super helpful and answered all my questions along the way!"

"Angelica was amazing!"

"Kali was so helpful. Such a joy to speak with and went above and beyond!"

"Great to work with"

"Very polite, very quick to respond."

"Audrey’s team is phenomenal. They quickly and efficiently address my coverage changes or questions."

"I reached out for a quote from Audrey. Kasia and Victoria were extremely responsive asking questions as to exactly understand my needs. Quotes were provided within hours of my call. I was pleasantly surprised at the policy provided and savings. I would personally recommend them to anyone. Excellent service and coverage…"

"You guys do a great job thank you"

"Victoria was amazing very informative and knowledgeable about all services offered. I commend her for being so patient with me and making sure I was comfortable in the decision making process."

"Audrey’s team is amazing! I’ve been with them for a decade and I must say that the service has been amazing! Kasia has been delightful in helping me resolve my issues. I appreciate all of them and I love my former agent. If I still lived in Illinois, I’d still be with Audrey’s office."

"Was very pleasant and friendly, frustration free. Always so helpful and informative 😍 I appreciate your customer service."

"I had a pleasure speaking with Ms. Victoria she was very Helpful, Friendly, Knowledgeable and was ready to tackle every question that I ask thank you."

"Victoria has been great thru all the process of setting up life insurance for my kids. Very patient with all the changes..Pleasure working with her."

"They are very helpful and always willing to explore saving options to customers."

"have been working with Audrey McFarlin’s office for years now and they’ve been nothing but wonderful. I had a particularly lovely experience with Victoria, while opening a new policy. She was clear, kind, and incredibly helpful."

"I had a great experience setting up auto insurance for my 2025 chevy trailblazer .My agent worked with me to get the best coverage for my vehicle finding me all the discount options walking me through step by step process to obtain all the information . She also communicated to me other ways I can save money on my Insurance coverage by bundles home and auto together . She seen genuinely concerned on getting me best for my money ."

"Victoria has exceptional customer service. I highly recommend asking for her to assist you with all your insurance needs!"